Last updated: 16 July 2026
This Privacy & Cookie Policy explains how Tullie’s Teapot, Co Armagh, Northern Ireland, collects and uses personal information when you visit this website, make an enquiry, create an account, join the mailing list or place an order. Questions can be sent to hello@tulliesteapot.com or by calling 07369 204543.
Information we collect
We may collect your name, contact details, delivery or collection information, account details, order history, enquiry content, product customisation details and marketing preferences. We also keep technical security and website logs. Payment details are processed securely by Stripe; Tullie’s Teapot does not receive or store your full card number.
How and why we use it
- To answer enquiries and provide requested quotations.
- To prepare, fulfil, deliver and support orders and bookings.
- To manage customer accounts, payments, refunds and fraud prevention.
- To meet accounting, tax, food-safety and other legal obligations.
- To maintain and improve the security and performance of the website.
- To send marketing only where you have requested it; you can unsubscribe at any time.
Our lawful bases are contract, steps taken at your request before a contract, legal obligation, legitimate interests in operating and protecting the business, and consent where required for marketing.
Who we share information with
We share information only where necessary with website and email service providers, WooCommerce, Stripe and other payment providers, delivery or collection partners, professional advisers, and public authorities where legally required. Service providers may process information outside the UK; where this happens we rely on an applicable adequacy decision or contractual safeguards.
How long we keep it
Enquiries that do not become orders are normally kept for up to 24 months. Marketing records are kept until you unsubscribe or the list is reviewed. Order, payment and accounting records may be kept for up to seven years where required for tax, legal or dispute purposes. Information is deleted or anonymised when it is no longer needed.
Your rights
You may ask for access to, correction or deletion of your information, object to or restrict certain uses, request transfer of information, or withdraw consent. Contact us using the details above. You can also complain to the Information Commissioner’s Office.
Cookies and analytics
The website uses strictly necessary cookies for functions such as the shopping basket, checkout, account security and payment processing. These cannot be switched off without preventing requested services. Independent Analytics runs on this WordPress site without cookies or external tracking. If non-essential advertising or analytics cookies are introduced later, they will be explained and will not be set until consent is obtained.
Security and changes
We use appropriate technical and organisational safeguards and limit access to people and providers who need it. We may update this notice when our services or legal obligations change; the date above shows the latest revision.