We will always do our best to prepare, pack and deliver your product(s) with the utmost care. Nevertheless, accidents can happen and so we ask that you check your order is correct and in perfect condition upon collection/delivery. In the unlikely event that you find your order is incorrect, incomplete or damaged on delivery, please inform our customer service team immediately and we will do our best to send a replacement in time.
Please note that we cannot be held responsible for any damages occurred during delivery through an external courier. To submit a claim for a credit note or refund, please return the item to us for inspection or provide photographic evidence together with a proof of purchase (till or online receipt) within 48 hours upon receipt. Unfortunately, we are not able to offer any refunds without the requested evidence and proof of purchase.
Please note that we can only credit a refund to the card used to purchase the item.
Thank you again for your purchase and we hope that you enjoy your order as much as we have loved making it for you.
If you would like to share a picture of your cake with us, we’d be thrilled if you tag @tulliesteapot